3 YEARS WARRANTY PROGRAM

LEVEL offers a Limited Warranty against manufacturing defects. LEVEL will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Limited Warranty covenants which exclude normal wear.

(All Gloves) – Two, (2) or Three, (3), Year Limited Warranty (as specified on the product). LEVEL offers a Two, (2) or a Three, (3), Year Limited Warranty, from the time of initial purchase, against manufacturing defects. LEVEL will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Two, (2) or Three, (3), Year Limited Warranty covenants which exclude normal wear.

Two, (2), Year Limited Warranty on Beanies, Bags and Ski poles.
LEVEL will repair or replace any of the above-mentioned products from the original purchase date against manufacturer’s defects within the scope of normal and appropriate utilization and within the Two, (2), Year Limited Warranty covenants which exclude normal wear.

Claims should be presented at the point of initial purchase with proper documentation to validate claims thereunder.

HOW TO ACTIVATE THE WARRANTY

To activate the warranty please Download MY TIP TAPP application (Google Android – App Store) and register your Level product within 30 days of purchase.

  • Scan the bar code reported onto the package in order to receive all information about the product to store into your smart-phone.
  • Take a picture of your fiscal proof of purchase to save the data and claim the warranty.
  • To enable your product legal warranty, request your certified proof of purchase through the email form supplied within the app by providing all requested data. Contact the seller of the goods and present both the purchased product and the certified proof of purchase received by My TipTapp.
  • In case of activation of the conventional warranty, please contact us directly via the app using the phone number or email address indicated.

COVER AND EXCLUSIONS

LEVEL warranty covers any type of manufacturing or material fault. With regards to this warranty, any non-conformities of the product with your expectations cannot be considered as faults. The warranty expressly excludes any damages caused by: misuse; normal wear and tear, damages; tampering; incorrect handling of the gloves; negligence or carelessness; damages caused by falls and/or accidents or any alteration due to external causes, including any repairs carried out by unauthorized vendor; damages caused by factors/events outside LEVEL’s control; users’ subjective assessments, such as comfort and fit; damages caused by prolonged exposure to light and/or heat sources. All coverage under this warranty is void if any modification, change or alteration has been made to the product.

MY TIP TAPP – WHAT IT IS FOR!

Record the gloves you just purchased or that you wish to keep track of.

Digitally store the receipt of your gloves to legally validate their warranty, thus getting rid of all paper copies.

Retrieve over your smart-phone all useful information about your registered gloves such as model, size or colour.

Get directly in touch with us, using the phone number or email you can find inside the app in the SUPPORT section.

Been reminded whether the product warranty is still valid and, in case you need to activate it, to receive the legal receipt by click over the REQUEST button.